Terms and Conditions

Our Refund Policy

We have a ‘no refund policy’ on services and protect your purchases with our iron clad guarantee.

The Trigg Studio Guarantee

If in the unlikely event that you are not completely satisfied with the results of your service, please tell us so we can put it right.

Not only will we re-do it for FREE but we will also credit your account with a FREE future service!

We have complete confidence in our ability to delight you which is why we offer this 100% Iron-Clad Guarantee.

On Products

If in the unlikely event you decide you don’t like your products purchased which were recommended by one of our stylists, we will offer you an exchange for another replacement product recommended by your stylist within 7 days based on minimum usage at home and that you have followed the right usage instructions.

Vouchers/Packages Purchased Online

Refunds are offered within 5 days of your online purchase prior to redeeming any services by emailing your request to thefionajohnston@gmail.com or calling the salon. Please Note if you have booked your service at the salon we require 48 hours notice to cancel, Failing to do so will invalidate your voucher or any refund.

  • Our packages and deals come with their own specific terms and conditions which are subject to change. Please read all our terms and conditions before purchasing any of our deals or packages. If a late deal is posted without the full terms and conditions it will still state that terms and conditions apply or t’s & c’s for short. Always ask for full t’s & c’s when calling to book a deal so you fully understand them.
  • Offers are subject to availability and terms can change on packages at any time.
  • We require the name and details of the person who will be redeeming the package so we can credit their account.
  • After purchasing online you will download a voucher to hand to your friend or use yourself. This has no monetary value and is only valid with the person named as the recipient of the voucher and cannot be exchanged for cash value.
  • You must keep your PayPal receipt as proof of purchase.
  • Vouchers which are included in some of packages have their own t’s & c’s which may include the voucher being valid with selected stylists on selected days. These vouchers can NOT be sold on, they have no monetary value and can only be redeemed by the package purchaser unless the terms state otherwise or unless a change of hands is agreed with the salon.
  • Monetary vouchers are valid against full priced hair services only (unless otherwise stated) and cannot be used to purchase retail, discounted deals, other packages services. Free vouchers and complimentary vouchers (for example voucher we hand out as bonuses within the local community or included in deals) are also only valid against full priced hair services only with only one deal being valid per visit (unless otherwise state). Please check the terms with us. No vouchers can be resold.
  • Only one offer can ever be redeemed at any one visit.
  • Our packages and gift vouchers expire 12 months from date of purchase.

 

Cancellation Policy

Cancelation Policy @trigg

You’ll get a text reminder 48 hours before your appointment. We have a strict 24-hour cancellation policy because last-minute no-shows cost our salon and stylists thousands of ££££ each year.

When you book, your appointment is a legal verbal agreement to attend and pay for your service. If you don’t, we lose that time—and we can’t resell it on short notice. Our stylists are in high demand, and we often turn clients away to hold your spot.

We have the right to charge the full service price for missed appointments, but we get that life happens! If you have special extenuating circumstances, give us a call—your stylist has the final say and will be happy to chat, otherwise 100% charge for less than 24 hours notice. 

Thanks for understanding!